Cally Reyes

Picture this: something goes wrong with the plumbing right after the project finished, so you call your contractor. He says, “that’s the plumber’s call.” You don’t have the plumber’s number. You don’t know the plumber’s name. You hired a contractor, not a plumber — so who exactly is responsible here? This confusion is almost universal […]

You’re three weeks into your kitchen renovation when a message comes in from your contractor. Something came up during demo. There’s more to deal with than expected. The cost is going up by $4,800. You didn’t budget for that. You’re not sure what “something came up” means exactly, or whether $4,800 is reasonable for whatever

Something feels off. Maybe the contractor took three days to respond to a message during the estimate (when he still wanted your business). Maybe his bid came in $8,000 lower than the others and he couldn’t quite explain why. Maybe he seemed annoyed when you asked about his insurance. Whatever it was, you noticed it,